Shipping Policy

Shipping Policy

At MnM Design Interiors, we are dedicated to providing our customers with a seamless and worry-free shopping experience. Our Shipping Policy is designed to ensure that your orders are processed efficiently, shipped promptly, and delivered in perfect condition. Below, you will find all the details you need to know about our shipping procedures and policies.

Processing Time

Once your order is placed, our team begins processing it immediately. We aim to process all orders within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will begin processing on the next business day. During peak seasons or special promotions, processing times may be slightly longer, but rest assured that we are working diligently to get your order to you as quickly as possible.

Shipping Time

MnM Design Interiors is pleased to offer free shipping on all orders within the United States. We have partnered with FedEx, a trusted and reliable carrier, to ensure your products arrive safely and on time.

  • Shipping Time: Once your order has been processed, it will be shipped via FedEx, and you can expect delivery within 5-6 business days (Monday to Friday). Please note that delivery times may vary depending on your location within the United States, but we strive to meet the estimated delivery timeframe.

Shipping Coverage

Currently, MnM Design Interiors ships exclusively within the United States. We do not offer international shipping at this time. If you reside outside of the U.S., we apologize for any inconvenience and encourage you to check back in the future as we expand our shipping capabilities.

Tracking Your Order

To keep you informed about the status of your order, we provide tracking information for all shipments. Once your order has been processed and shipped, you will receive a confirmation email containing your FedEx tracking number. You can use this number to track your package in real-time on the FedEx website. If you encounter any issues with tracking your order, please reach out to us at [email protected] for assistance.

Taxes and Fees

At MnM Design Interiors, we believe in keeping the shopping process simple and straightforward. That’s why we offer free tax on all purchases. The price you see at checkout is the final price you pay—no hidden fees or additional charges.

Delivery Issues

We understand that receiving your order on time and in perfect condition is important to you. While we take every precaution to ensure a smooth delivery process, unforeseen circumstances can sometimes arise.

  • Delayed Deliveries: If your package is delayed beyond the expected delivery window, please contact us at [email protected]. We will work with FedEx to resolve the issue and provide you with updates on the status of your shipment.

  • Incorrect Address: Please double-check your shipping address at checkout. If you realize you’ve entered an incorrect address after placing your order, contact us immediately at [email protected]. We will do our best to update the address before the order is shipped. However, once an order has been dispatched, we may not be able to reroute it.

Damaged or Lost Items

Your satisfaction is our priority, and we take great care in packaging your items securely. However, in the rare event that your order arrives damaged or is lost in transit, we’ve got you covered:

  • Damaged Items: If your item arrives damaged, please take photos of the damaged packaging and product immediately. Contact us at [email protected] with the details, and we will arrange for a replacement to be sent to you at no additional cost or issue a refund if a replacement is not available.

  • Lost Items: If your package is marked as delivered but you cannot locate it, please check with neighbors or your local FedEx office. If the package is still missing, contact us, and we will assist you in filing a claim with FedEx and ensuring that you receive your item.

Returns & Exchanges

We want you to be completely satisfied with your purchase from MnM Design Interiors. If for any reason you are not, we offer a straightforward returns and exchanges policy:

  • Returns: You may return any unused, unopened items within 30 days of delivery for a full refund. Please contact us at [email protected] to initiate a return. We will provide you with a return shipping label and instructions on how to send your item back.

  • Exchanges: If you wish to exchange an item for a different product, please follow the same process as outlined for returns. Once we receive your returned item, we will process your exchange and ship the new product to you at no additional cost.

  • Return Conditions: Items must be returned in their original condition, including all packaging, manuals, and accessories. We reserve the right to refuse a return or exchange if the item is not in its original condition.

  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2-5 business days to your original method of payment.

Customer Support

Our commitment to exceptional customer service extends to our shipping process. If you have any questions or concerns regarding your order, our Shipping Policy, or any other aspect of your shopping experience, please do not hesitate to contact us. Our customer support team is available to assist you via email at [email protected]. We aim to respond to all inquiries within 24 hours during regular business days.

Thank you for choosing MnM Design Interiors. We look forward to serving you and helping you create a kitchen that inspires joy and creativity every day.