Refund and Returns Policy

At MnM Design Interiors, your satisfaction is our highest priority. We understand that sometimes a product may not meet your expectations, or you may encounter issues that require a return or refund. Our Refund and Returns Policy is designed to be straightforward, fair, and in line with industry best practices, ensuring you have a positive experience with every purchase. Below, you’ll find all the details you need to know about our returns, refunds, and exchanges.

Return Policy

We want you to be completely satisfied with your purchase from MnM Design Interiors. If, for any reason, you are not, we offer a generous return policy to make the process as easy as possible:

Return Window: You have 30 days from the date of delivery to return any items you have purchased. This allows you plenty of time to ensure that the products meet your expectations.
Eligibility for Returns: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. This includes all accessories, manuals, and any complimentary items received with the purchase. Products that show signs of use, wear, or damage may not be eligible for a full refund.
Non-Returnable Items: Certain items may not be eligible for return, including clearance items, gift cards, and personalized or custom-made products. If an item is non-returnable, this will be clearly stated on the product page at the time of purchase.
How to Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return. Our team will provide you with a return authorization and instructions on how to proceed. Please do not send your items back without first obtaining a return authorization.
Return Shipping: For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs. We will provide a prepaid return label for your convenience, and the cost of return shipping will be deducted from your refund. If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
Return Process: Once we receive your returned item, it will be inspected to ensure it meets the return criteria. This process typically takes 2-5 business days. After inspection, we will notify you via email regarding the status of your return.

Refund Policy

Your satisfaction is paramount, and we strive to process all refunds quickly and efficiently:

Refund Approval: If your return is approved after inspection, we will initiate a refund to your original method of payment. You will receive an email confirmation once the refund has been processed.
Refund Timeframe: Refunds typically take 2-5 business days to appear in your account, depending on your bank or credit card issuer. If you have not received your refund within this timeframe, we recommend contacting your bank or credit card company for further information.
Partial Refunds: In certain situations, only partial refunds may be granted (e.g., for items that are returned damaged, missing parts, or not in their original condition due to reasons not attributable to our error). We will communicate any partial refund decisions to you via email.
Non-Refundable Items: Items marked as final sale or non-returnable will not be eligible for a refund. Additionally, any shipping costs incurred during the original purchase are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange a product for a different item, we are happy to assist you with that process:

Exchange Eligibility: The item you wish to exchange must be in its original, unused condition, with all packaging and accessories intact. Exchanges must be requested within 30 days of receiving your original order.
Exchange Process: To initiate an exchange, please contact us at [email protected] with your order number and the details of the item you wish to exchange. We will provide you with instructions for returning the original item and will ship the replacement once we have received and inspected the returned item.
Exchange Shipping: If the exchange is due to an error on our part, we will cover all shipping costs. For other exchanges, you may be responsible for return shipping costs, but we will ship the replacement item to you at no additional cost.

Damaged or Lost Items

We take great care in ensuring that your order arrives in perfect condition, but we understand that damages or losses can occur during transit:

Damaged Items: If your item arrives damaged, please take photos of the damaged packaging and product immediately. Contact us at [email protected] with the details, and we will arrange for a replacement to be sent to you at no additional cost. If a replacement is not available, we will issue a full refund.
Lost Items: If your package is marked as delivered but you have not received it, please first check with neighbors or your local FedEx office. If the package is still missing, contact us, and we will assist you in filing a claim with FedEx and ensuring that you receive your item or a refund.

Customer Support

At MnM Design Interiors, we are committed to providing exceptional customer service. If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us. Our customer support team is available via email at [email protected] and will respond to your inquiry within 24 hours during regular business days.

Thank you for choosing MnM Design Interiors. We value your trust and are dedicated to ensuring that your experience with us is nothing short of exceptional. We look forward to helping you create the kitchen of your dreams!